AVANT DOORS
SHIPPING, RETURN & LIMITED WARRANTY POLICY

1. SHIPPING & DELIVERY
Customers are responsible for inspecting all products immediately upon delivery or pickup.
Any visible shipping damage, missing items, incorrect products, broken glass, damaged packaging, or other discrepancies must be noted on the delivery receipt and reported to Avant Doors within 48 hours of delivery, together with photographs of the product, packaging, and damage.
Signing a delivery receipt without noting visible damage may limit Avant Doors' ability to file a freight claim or provide a remedy for shipping-related damage.
Avant Doors is not responsible for delays caused by freight carriers, manufacturers, suppliers, weather, acts of God, governmental actions, material shortages, transportation interruptions, or other circumstances beyond Avant Doors' reasonable control.
Estimated delivery dates are estimates only and are not guaranteed unless expressly agreed to in writing by Avant Doors.

2. CUSTOMER PICKUP
Products picked up from Avant Doors must be inspected by the customer or customer's representative before leaving the premises.
Once products have been loaded and leave Avant Doors' premises, the customer assumes responsibility for proper transportation, securing, handling, storage, and protection of the products.
Avant Doors is not responsible for damage occurring after customer pickup.

3. RETURNS
Eligible standard, non-custom products may be returned within 14 days of purchase, subject to prior authorization from Avant Doors.
To qualify for a return:
Product must be unused, uninstalled, unmodified, and undamaged.
Product must be in its original condition and packaging.
Customer must provide proof of purchase.
Avant Doors must approve the return before the product is returned.
Customer is responsible for all return transportation and shipping costs unless the return results from an error by Avant Doors.
Products that have been installed, attempted to be installed, drilled, cut, painted, altered, damaged, or otherwise modified are not returnable.
Original shipping, delivery, handling, and related charges are non-refundable.
Approved refunds will be issued after Avant Doors receives and inspects the returned product.

4. CUSTOM & SPECIAL-ORDER PRODUCTS
ALL CUSTOM, MADE-TO-ORDER, MODIFIED, SPECIAL-ORDER, AND NON-STOCK PRODUCTS ARE FINAL SALE AND NON-RETURNABLE.
This includes products manufactured or ordered according to customer-selected dimensions, configurations, finishes, colors, glass, handing, hardware, or other specifications.
Once a custom or special order has entered production or has been ordered from the manufacturer or supplier, it cannot be canceled, changed, returned, or refunded, except as expressly approved in writing by Avant Doors.
Customers are responsible for verifying all dimensions, specifications, handing, finishes, glass selections, and configurations before approving an order.

5. ONE-YEAR LIMITED WARRANTY
Avant Doors provides the original purchaser with a ONE (1) YEAR LIMITED, NON-TRANSFERABLE WARRANTY, beginning on the original date of purchase unless otherwise stated in writing.
The warranty applies only to covered manufacturing defects in products supplied by Avant Doors under normal residential use.
Avant Doors' obligation under this limited warranty is limited, at Avant Doors' discretion and subject to applicable law, to the repair or replacement of the defective component or product.
Replacement products or components do not restart or extend the original warranty period.

6. WARRANTY EXCLUSIONS
This limited warranty does not cover damage, failure, leakage, deterioration, or other conditions resulting from:
Improper installation or installation not performed according to applicable instructions or industry practices.
Improper flashing, waterproofing, drainage, sealants, caulking, or weatherproofing.
Building-envelope or construction defects.
Water intrusion originating from surrounding walls, roofs, stucco, masonry, flashing, waterproofing systems, thresholds, foundations, or other building components.
Failure to provide adequate drainage or maintain drainage/weep systems.
Improper adjustment or maintenance.
Structural movement, foundation movement, settlement, shifting, or framing movement.
Improper handling, transportation, storage, modification, alteration, abuse, misuse, or negligence.
Normal wear and tear.
Scratches, cosmetic damage, or finish deterioration occurring after delivery or installation.
Corrosion or deterioration caused by environmental or chemical exposure.
Damage caused by storms, flooding, wind, hail, hurricanes, freezing conditions, fire, accidents, or other acts of nature.
Labor, installation, removal, demolition, finishing, painting, stucco, masonry, drywall, flooring, waterproofing, or reconstruction performed by third parties.

7. OVERHANG REQUIREMENT
Exterior doors must be adequately protected from direct exposure to rain and weather.
Exterior doors installed without an adequate protective overhang are not covered for water intrusion, finish deterioration, corrosion, weather-related damage, or other conditions caused or contributed to by direct weather exposure.
The customer, builder, architect, and installer are responsible for determining the appropriate overhang, drainage, flashing, waterproofing, and weather protection required for the specific installation and exposure conditions. 

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8. INSTALLATION & WATERPROOFING
Unless installation services are expressly included in a written Avant Doors contract, Avant Doors is a product supplier only.
Avant Doors does not assume responsibility for third-party installation, flashing, waterproofing, sealants, caulking, drainage systems, building-envelope design, structural preparation, or surrounding construction.
Installation of a door or window product is part of a complete building-envelope system. Proper flashing, waterproofing, drainage, sealants, and integration with surrounding construction are the responsibility of the installer, builder, contractor, and/or property owner.

9. GLASS
Glass breakage occurring after delivery or customer pickup is not covered unless Avant Doors determines that the breakage resulted from a covered manufacturing defect.
Scratches, chips, or other visible glass damage must be reported before installation.

10. WARRANTY CLAIM PROCEDURE
Warranty claims must be submitted to Avant Doors during the applicable warranty period and must include:
Customer name and contact information
Original invoice or proof of purchase
Product identification
Description of the claimed defect
Photographs and/or video showing the condition
Installation date, when applicable
Installer or contractor information when requested
Avant Doors must be given a reasonable opportunity to inspect the product before repairs, modifications, removal, replacement, or corrective work is performed.
Unauthorized repairs, modifications, or removal of the product may affect warranty coverage.

11. LIMITATION OF WARRANTY
This warranty is provided only to the original purchaser and is non-transferable.
To the extent permitted by applicable law, Avant Doors is not responsible for incidental, indirect, special, or consequential damages arising from a product failure, including damage to flooring, walls, drywall, framing, finishes, furniture, personal property, or other portions of the structure.
Any limitations or exclusions contained in this policy apply only to the extent permitted by applicable federal and Texas law.

12. ACCEPTANCE OF POLICY
Payment of a deposit, approval of an order, acceptance of a quotation, pickup of merchandise, or acceptance of delivery constitutes acknowledgment of the applicable order specifications and Avant Doors' Shipping, Return & Limited Warranty Policy.
Customers should review all product specifications and warranty terms before completing their purchase.
Avant Doors reserves the right to update this policy prospectively. The policy applicable to an order is the policy in effect and provided or made available in connection with that transaction.